Refund policy

At EsenciaScent , we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds or exchanges may be requested. By making a purchase, you agree to the terms below.

Eligibility for Refunds

We offer refunds or exchanges for products that meet the following criteria:

  • The product is unused, unopened, and in its original packaging.

  • The request is made within 30 days of delivery.

  • The product is defective, damaged, or incorrect due to our error.

Non-Returnable Items

The following items are not eligible for refunds or exchanges:

  • Opened or used products.

  • Products damaged due to misuse or improper handling.

  • Sale or clearance items (unless defective or incorrect).

How to Request a Refund

To initiate a refund or exchange:

  1. Contact us at support@esenciascent.com within 7 days of delivery, providing your order number and reason for the return.

  2. We will provide instructions for returning the product, if applicable.

  3. Return the product in its original packaging, including all accessories, to the address we provide.

Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

Refund Processing

Once we receive and inspect the returned product:

  • We will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 7 business days.

  • Refunds exclude original shipping costs unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 7 days of delivery at support@esenciascent.com with photos of the issue.

  • We will provide a prepaid return label and offer a refund or replacement, based on availability.

Cancellations

Orders may be canceled before they ship by contacting support@esenciascent.com. If the order has already shipped, it is subject to our standard return process.

Contact Us

For questions or assistance with refunds, please reach out to: Email: support@esenciascent.com

By purchasing from EsenciaScent, you acknowledge that you have read and agree to this Refund Policy.